Terms & Conditions

Welcome to the www.frontierpictureframes.com website (the “Website") Terms and Conditions
Frontier Picture Frames Ltd (“Frontier Picture Frames Ltd”, “we”, “us” or “our”) provides the services available on this Website. You use the Website is governed by these Terms and Conditions set out below. By using any part of this Website, completing your customer information with us and / or placing an order on the website you agree to be bound by the Terms and Conditions.
The Frontier Picture Frames website is owned and operated by: Frontier Picture Frames Ltd
We are not registered for VAT;
Our contact details are as follows:
Registered in England & Wales
Company reg 6695924

Frontier Picture Frames Ltd
Unit 1, Locksbrook Works
Locksbrook Road
Bath, BA1 3EN
General email: info@frontierpictureframes.com

To be eligible to purchase goods on our Websites and to lawfully enter into and and form contracts on our Websites,
Privacy Policy ,
Information we collect

Frontierpictureframes.com respects your privacy when you enter personal identifiable information into this website or in person when ordering at our shop in Bath
We do not keep any information about you, other than the information that you provide us. You submitting information on our Websites voluntarily and by doing so consent to us processing and transferring the information as set out in this Privacy policy.
We will only use your personal information for the purposes of
1, processing your sales order through our Websites and or at our shop in Bath
2,responding to questions or comments you may make through our Websites

Name, address and postcode - without this we won't know where to send your order or to whom. We also use postcodes to quickly get your full address to save you typing it out, and to determine which services are available for your area.

Email address - we send confirmation of your orders via email as well as other relevant service, product and marketing communications.

Telephone numbers - if there are any problems with your order or we need to check anything, we need to be able to contact you quickly.

Credit/Debit Card Details

We DO NOT keep Credit/Debit card details

Online - entered onto a secure online payment provider by the cardholder.
When the transaction is handled via an online payment provider we are provided with a token that is valid for a single order and do not have access to card details

In person – taken via a chip and pin terminal.

Other information collected and how

Where you heard about us - we may ask you this to help make our marketing more efficient.

Correspondence - if you contact us we may keep a record of that correspondence.

We reserve the right to use any information provided for internal purposes such as to analysis of statistics and planning. We may store certain non-personally identifiable information in regards to the use of our website not limited to which pages are most popular and for general website administration.

Third party information - if you give us information about another person, (for example if someone else is taking delivery for you or is collecting your delivery from our shop in Bath) you confirm that you have identified Frontier Picture Frames Ltd to them and told them what we will use their information for, as set out in this Privacy Policy and that they have given permission for us to be able to use their personal information in the manner described.

IP addresses - when you visit our site, we will automatically receive your IP address, a unique identifier for your computer or other access device.

Cookies - As with the majority of websites, we collect cookies to enhance user experience and to enable our site to properly function

When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.

These pieces of information are used to improve services for you through, for example:

 Enabling a service to recognise your device so you don’t have to give the same information several times during one task

Recognising that you may already have given a username and password so you don’t need to do it for every web page requested

Measuring how many people are using services, so they can be made easier to use and there’s enough capacity to ensure they are fast

Analysing anonymised data to help us understand how people interact with our services, so we can make them better

How We Use the Information We Collect

Our main uses of your information are explained above which in general is to process your orders, as well as to help us understand your needs and provide you with a better service.

Your account may be used to store information about your previous purchases, personal preferences and my essentials lists. But you should also be aware of the following uses –

Marketing - we may use the information we collect to inform you, by SMS, email or equivalent, about offers, products and services that we think may be of interest to you.

We will tell you about this when we collect your information and if you do not wish to receive these communications, please let us know. You can change your mind at any time by emailing info@frontierpictureframes.com with your request. You can also unsubscribe following the instructions that we will include in any communication we send to you.

Customer care and correspondence - as part of our customer care procedures, we may follow-up, either by phone, SMS or email, customers who have purchased goods or services from our website or who have posted comments about Frontier Picture Frames Ltd / Designer Picture Mounts on the internet, for example to resolve a complaint or to ask for a testimonial.

Website improvement - to help us design our website and improve your experience, we may collect information about the way you use and access our website. We collect information about each visitor, including IP address, the length of time spent on the website and the order in which pages are visited. This is explained in more detail in our Cookies Policy.

Fraud Prevention - in order to protect our customers and us from fraud and theft, we may look at the information that we get from making identity checks and other information in our customer records, including how you conduct your account, and may pass this to other group companies, and to financial and other organisations (including law enforcement agencies) involved in fraud prevention and detection, to use in the same way.

Delivery Fulfilment – we will share address and contact information with third party carriers and postal fulfilment providers to enable deliveries to be completed

Access Rights

You have a right to access the personal information that is held about you. To obtain a copy of the personal information Lion holds about you, please email us at info@frontierpictureframes.com enclosing your postal details, account number and the details of your request.

Security - we have taken many steps to make sure your trading experience with us is secure. Information about you will be kept safe and secure. In order to prevent unauthorised access or disclosure of your information, we have put in place suitable physical, electronic and managerial procedures to protect and secure information that is collected online.

Keeping your information secure - to help us keep your information secure you should:
- Keep your password secret.
- Never distribute the website addresses for pages that you have looked at while logged in as a registered customer.
- Password - you should choose a password that is not obvious or known to anyone else. You should never give a third party your password, as you will be responsible for all activity and charges incurred through use of your password whether authorised by you or not.

If you forget your password, you can request a new password, which will be emailed to the address we hold for you. You can change your password anytime through the account facilities on the website. Should we think that there is likely to be, or has been any breach of security, we may change your password and notify you of the change by email.

Security on our premises - access to your information is restricted in our premises. Only employees who need the information to perform a specific job are granted access to personally identifiable information.

We reserve the right to use your Personal Information to tell you about our products, special offers or new product launches that we feel you may be interested in. We may contact you by post, telephone or email. We may use any previous purchases you have made to help us decide if any future offer may be of any interest to you. If you do not wish to receive promotional literature or communication from us there are ways to opt out.

1. By contacting us at info@frontierpictureframes.com and indicating that you no longer wish to receive any marketing promotions or media
2. By contacting us by telephone on 01225 469100 and indicating that you no longer wish to receive any marketing promotions or media
We will disclose any information, personal or otherwise to comply with applicable law, regulation, legal process or government request
Accuracy of information
www.frontierpictureframes.com will take reasonable steps to keep records of Personal Information about you accurate. However, we do not assume responsibility for conforming the ongoing accuracy of such records. If you find the Personal Information we have on record is inaccurate, you may arrange to have it altered in the following ways.
111 By contacting us at info@frontierpictureframes.com and advising the changes you may require. We will confirm the changes have taken place as soon as your records have been updated by return email
2 2 By contacting us telephone on 01225 469100

Control of Data
The information you have provided us will be managed by:
Frontier Picture Frames Ltd
Unit 1, Locksbrook Works
Locksbrook Road
Bath, BA1 3EN

External Links to Websites
This website may contain links to or from other websites. Please be aware that this Privacy Policy only contains information relating directly to this website (http://www.frontierpictureframes.com) and subsequent pages to this domain. We cannot be held responsible for information supplied to external websites and strongly advise you to carefully read the Privacy Policy of external websites prior to entering any personal information

Notification of Changes to This Policy
If we decide to change our Privacy Policy, we will post these changes on this webpage so you know what information we collect and how we use it.

Designing custom shapes
Yes we can, well within reason, if you send us an image, drawing or a photo of what you would like cut, we can tell you if it is possible, send the design at the finished size required ( life size, so if it’s to fit a 23x23cm frame, the design needs to be 23x23cm) at 300dpi , either JPEG or GIFF file format, also the design must be a Black Silhouette to show what is to be cut out
Please do not send Clip Art or copies of other peoples designs, the designs need to be your own work.
We charge a 'Conversion Fee' to convert your design in to a 'cutting file' for our computer mount cutter, this can take some time to do, so the fee can vary, the minimum amount we charge is £10.00 per design. When we have converted your design to a cutting file, and test cut to make sure that it cut right, we will send you an image of the finished design for your approval.
We only charge once per design, on the first order you place for the custom shape mounts you will be charged for the Conversion Fee and the cost of the mounts, thereafter (if you wish) any orders for the custom shape mounts, you will only be charged for the mounts. 
Once you have paid for the Conversion Fee the the design will not be offered to anybody else, only you can have that design cut into photo mounts.Frontier Picture Frames Ltd hold the property rights to the 'cutting file', which can not be transferred to any other company and or mount cutting service .
If the design has not been used for 0ne Year and One Day, Frontier Picture Frames Ltd reserve the right to dispose and or use the design cutting file in any way they wish, such as Deleting, Marketing, Sell or Use, if the file has been deleted and you wish to reuse it, there will be a charge for re-converting the design again.


Any changes to our privacy policy in the future will be posted to the website and, where appropriate,


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Opening Hours .
Tues - Friday 8.30am to 2pm (ish)
Closed Bank Holidays
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